Shipping policy

📦 Shipping Policy

At EmaLu Co., we work hard to make sure you and your pup get the products you love—delivered safely and on time.

Processing Time

Orders are typically processed within 2–5 business days. Once your order has been shipped, you’ll receive a confirmation email with tracking information.

Shipping Times

Because we partner with trusted fulfillment providers, please allow approximately:

• 7–15 business days for U.S. orders.

Shipping times may vary based on your location and any customs delays.

Tracking Your Order

You can track your order at any time using the tracking link provided in your shipping confirmation email. You can also visit our Track Your Order page.

Shipping Costs

Shipping fees are calculated at checkout based on your location.

Duties, Taxes & Tariffs

For international orders, import duties, taxes, and customs fees may apply once your package arrives in your country. These charges are not included in the product or shipping price and are the buyer’s responsibility.

We recommend checking with your local customs office for more details.

Delays

While we do our best to deliver orders promptly, shipping times may occasionally be affected by carrier delays, customs, or high-volume periods. We appreciate your patience and understanding.

Questions?

If you have any concerns about your order, feel free to reach out to us at [your email address] — we’re here to help!